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Verizon Transition FAQ

    General FAQs

  1. Why did I receive an email from MSN about changes to my Verizon Online with MSN Premium service?
  2. Does this impact the way I connect to the internet?
  3. I currently use http://verizon.msn.com as my homepage or to check my email. Will these changes impact my homepage?
  4. Where can I get technical support for my MSN Premium software during the transition period?
  5. How much does the MSN Premium cost for former Verizon with MSN Premium customers?
  6. If I sign up for MSN Premium before March 1st, 2012, when will I have to start paying for it?




  7. Email FAQs

  8. What happens to my MSN subscription after the Verizon and MSN Portal experience ends? Will I still be able to access my emails using the MSN Butterfly?
  9. I use MSN Premium today. Will I still be able to access my emails using the MSN Butterfly?
  10. I use Hotmail via the web today. What will happen to my email account?
  11. I want to learn more about Verizon’s email service and homepage. Where can I learn more?
  12. I want to keep my MSN Premium service. How do I purchase it directly from Microsoft now that it isn’t included with my Verizon Online service?
  13. Will I have to pay for MSN Premium?
  14. I do not want to purchase MSN Premium. How do I backup the email I have stored on my computer before I make the switch?
  15. What will happen to my MSN email account if I do not purchase MSN Premium?
  16. How do I access my MSN email from http://www.hotmail.com?





  17. Security FAQs

  18. I am currently using Webroot® SecureAnywhere™ through MSN Premium. What happens if I do not purchase MSN Premium?
  19. I am an MSN Premium member, but not currently using Webroot® SecureAnywhere™ for MSN. Where can I download the product?
  20. What type of protection do I receive through Webroot® SecureAnywhere™ for MSN?
  21. As part of my MSN Premium subscription, I have been using the McAfee® AntiVirus Plus – MSN Edition. Can I keep it if I don’t purchase MSN Premium?
  22. I currently have a subscription to MSN Premium service but I haven’t installed the McAfee® AntiVirus Plus – MSN Edition software. Where can I get the product?
  23. What type of protection do I receive through McAfee® AntiVirus Plus – MSN Edition?



Why did I receive an email from MSN about changes to my Verizon Online with MSN Premium service?

For several years, Microsoft and Verizon have worked together to provide “Verizon Online with MSN Premium” services. MSN sent you an email to make sure that you were aware of this change and to extend to you a special offer to continue using your MSN Premium software. Once the Verizon and Microsoft partnership ends, the MSN Premium software that was provided for you by Verizon as part of your Verizon Online service will no longer be accessible unless you sign-up for a new offer from MSN.

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Does this impact the way I connect to the internet?

No. Your Verizon High-Speed Internet connection is not impacted by this change.

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I currently use http://verizon.msn.com as my homepage or to check my email. Will these changes impact my homepage?

Yes. After March 1st, 2012, http://verizon.msn.com will be discontinued. You can choose a new homepage such as www.msn.com, www.myverizon.com, or another website of your choosing.

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Where can I get technical support for my MSN Premium software during the transition period?

Please visit http://answers.msn.com for top issues and their solutions.

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How much does the MSN Premium cost for former Verizon with MSN Premium customers?

There are two price plans available to former Verizon with MSN Premium customers. The $59.95 per year plan gives you 24x7 telephone technical support and the same MSN Premium Internet Software you receive today: computer wide security software with McAfee® AntiVirus Plus - MSN Edition and Webroot® SecureAnywhere™ for MSN, advanced junk e-mail filters, pop-up guard and multiple e-mail accounts.

Or, for $9.95 per year, get MSN Premium Economy Pack which includes the same integrated browsing experience of our full priced MSN Premium offering but with technical support provided through user forums rather than by telephone. McAfee® AntiVirus Plus - MSN Edition and Webroot® SecureAnywhere™ for MSN security offerings are also not included with the MSN Premium Economy Pack.

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If I sign up for MSN Premium before March 1st, 2012, when will I have to start paying for it?

You will begin paying for MSN Premium as soon as you complete the sign up process.

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What happens to my MSN subscription after the Verizon and MSN Portal experience ends? Will I still be able to access my emails using the MSN butterfly?

Your MSN subscription will remain the same through March 1st, 2012. If you would like to keep your MSN Premium subscription, you must choose a new offer directly from MSN by this date. Your new subscription will not be a co-branded product with Verizon. If you choose not to purchase MSN Premium, your subscription will expire and you will be unable to access your locally stored emails, your address book, and favorites. If you take advantage of the McAfee® AntiVirus Plus - MSN Edition or Webroot® SecureAnywhere™ for MSN that is included with your MSN Premium service, these subscriptions will also expire. You will still be able to send and receive email from your msn account by going to http://www.hotmail.com , however, you will no longer be able to sign in using the MSN butterfly.

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I use MSN Premium today. Will I still be able to access my emails using the MSN butterfly?

From now until March 1st, 2012, you will be able to sign into your MSN Premium software and access your email and the other MSN Premium services you have always used. You must choose to either purchase a retail subscription of MSN Premium directly from Microsoft, or by taking no action, your account will simply be converted to a “free” version of MSN/Hotmail/Live email. This means you will access email by going to http://www.hotmail.com rather than using the MSN Premium software (the MSN butterfly).

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I use Hotmail via the web today. What will happen to my email account?

You can continue to access email by going to http://www.hotmail.com Your email account will be converted to a “free” version of MSN/Hotmail/Live email. Please visit the Windows Live Hotmail site here to learn about all the great benefits Hotmail has to offer.

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I want to learn more about Verizon’s email service and homepage. Where can I learn more?

Please visit http://support.verizon.com to learn more about their services.

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I want to keep my MSN Premium service. How do I purchase it directly from Microsoft now that it isn’t included with my Verizon service?

Sign into your MSN Premium account and follow the upgrade directions when you see the screen below. You can also call MSN Customer Service at 1-866-205-6768.

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Will I have to pay for MSN Premium?

Yes. If you would like to take advantage of the premium services and same experience you enjoy today with the MSN Premium software (the butterfly), you will need to purchase a retail subscription by March 1st, 2012. There are special price plans available for you as a former Verizon Online with MSN Premium customer. Please access those plans by clicking on the continuation option on the pop-up screen in your software or call MSN Sales and Support at 1-866-205-6768.

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I do not want to purchase MSN Premium. How do I backup the email I have stored on my computer before I make the switch?
  1. Launch the MSN Butterfly and sign-in.
  2. Click on the E-mail or Mail & More button in the navigation bar.
  3. Click on a folder under the Folders on My Computer section in the left pane.
  4. Choose the emails to save by using the individual check boxes. To select all the emails at once, click the link at the top of the check box column.
  5. Click the Put in Folder button (folder icon with arrow moving towards the outside of the folder) and select a destination folder located under the Folders on MSN section.
  6. Repeat steps 2-5 for each folder under the Folders on My Computer section.
  7. Perform the above steps for each MSN Premium and Windows User account as needed.

Please note that the upload time for your emails saved under "Folders on My Computer" back to the MSN server will depend on your connection speed.

If you choose not to move your emails under "Folders on My Computer", after the service has been terminated, you will lose access to those emails and will not be able to recover them.

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What will happen to my MSN email account if I do not purchase MSN Premium?

Your MSN email account will be converted to a "free" version of MSN/Hotmail/Live email. This means you will access email by going to http://www.hotmail.com rather than using the MSN butterfly. You will also see advertisements while accessing your Hotmail inbox.

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How do I access my MSN email from http://www.hotmail.com ?

Use Internet Explorer to connect to Hotmail as follows:

  1. Open a new Internet Explorer window.
  2. Type http://www.hotmail.com and press the enter key on your keyboard.
  3. If your email address is already shown on this page,
    • Click on your email address
    • Enter your password and click Sign-in
    • Skip step 4

    Note: If you are not asked to enter a password then you have configured your account to save password and can sign-in automatically.

  4. If your email address is not currently displayed:
    • Click on "Sign-in with a different account"
    • Now type in your password and click Sign-in
  5. Click on Inbox or any of your other folders to read or reply to your email messages.
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I am currently using Webroot® SecureAnywhere™ through MSN Premium. What happens if I do not purchase MSN Premium?

Webroot® SecureAnywhere™ is currently included as part of your MSN premium subscription. If you decide to switch to My Verizon but you want to continue using Webroot® SecureAnywhere™ , you can visit www.webroot.com to view your purchasing options.

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I am an MSN Premium member, but not currently using Webroot® SecureAnywhere™ for MSN. Where can I download the product?

Webroot® SecureAnywhere™ for MSN is included with your MSN Premium service and can be downloaded here. However, if you decide to switch to the My Verizon service, your subscription for Webroot® SecureAnywhere™ for MSN will expire with your MSN subscription.

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What type of protection do I receive through Webroot® SecureAnywhere™ for MSN?

Proven to catch spyware that other programs miss, this award-winning software can be used alongside your antivirus security for maximum protection. Whether you need to remove an infection or prevent future attacks, Webroot® SecureAnywhere™ provides protection against spyware, Trojans, rootkits, and keyloggers. To learn more, visit Webroot at: http://www.webroot.com.

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As part of my MSN Premium subscription, I have been using the McAfee® AntiVirus Plus – MSN Edition. Can I keep it if I don’t purchase MSN Premium?

If you'd like to maintain your McAfee subscription directly with McAfee, please go to http://us.mcafee.com/root/campaign.asp?cid=76375 to receive McAfee® AntiVirus Plus at a special, discounted price for former MSN Premium users.

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I currently have a subscription to MSN Premium service but I haven’t installed the McAfee® AntiVirus Plus – MSN Edition software. Where can I get the product?

Go to the following Web address and follow the instructions for downloading and installing the product: http://us.mcafee.com/root/genericNoWrapper.asp?genericURL=/en-us/Affiliates/msn92/html_files/XML_Eula.asp&affid=420

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What type of protection do I receive through McAfee® AntiVirus Plus – MSN Edition?

Your software subscription comes with:

  • AntiVirus/Anti-Spyware.
  • A two-way firewall that blocks outsiders from hacking into your PC.
  • McAfee SiteAdvisor that protects you from risky websites and provides safety ratings for all of your search results.
  • Better PC health and performance with McAfee QuickClean, which removes junk files that will slow down your PC and McAfee Shredder that digitally destroys no-longer-needed sensitive files to prevent anyone from accessing them.

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