MSN Member Center
MSN Premium Subscription Change Frequently Asked Questions (FAQ)

General FAQs
Email FAQs
General FAQs

Does this impact the way I connect to the internet?

No. Your Internet connection is not impacted by this change.

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Who should I contact if I need technical support for my MSN Premium software?

If you have technical support questions about your MSN Premium software, please visit

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I use MSN Premium today. Will I still be able to access my emails using the MSN butterfly?

From now until your current subscription ends, you will be able to sign into your MSN Premium software and access your email and the other MSN Premium services you have always used. After that date, your subscription will expire and you will be unable to access your locally stored emails and favorites. You will still be able to send and receive email from your MSN account by going to however, you will no longer be able to sign in using the MSN butterfly.

Note: Your MSN primary and secondary email accounts will convert to ad-funded free email accounts. This means your email address will stay the same. You may continue to use your email account(s) via a computer with internet access as long as you access the account at least once every 270 days to keep it active.

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I access my email via the web today. What will happen to my email account?

You can continue to access email by going to

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How do I back up the email I have stored on my computer?

  1. Launch the MSN Butterfly and sign-in.
  2. Click on the E-mail or Mail & More button in the navigation bar.
  3. Click on a folder under the Folders on Your Computer section in the left pane.
  4. Choose the emails to save by using the individual check boxes. To select all the emails at once, click the link at the top of the check box column.
  5. Click the Put in Folder button (folder icon with arrow moving towards the outside of the folder) and select a destination folder located under the Folders on MSN section.
  6. Repeat steps 2-5 for each folder under the Folders on Your Computer section.
  7. Perform the above steps for each MSN Premium and Windows User account as needed.

Please note that the upload time for your emails saved under "Folders on Your Computer" back to the MSN server will depend on your connection speed.

If you choose not to move your emails saved under Folders on Your Computer, after the service has been terminated you will lose access to those emails and will not be able to recover them.

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How do I access my MSN email from

Use a web browser (such as Internet Explorer) to connect to as follows:

  1. Open a new browser window.
  2. Type and press the enter key on your keyboard.
  3. If your email address is already shown on this page,
    • Enter your password and click Sign-in
  4. If your email address is not currently displayed:
    • Enter your email name
    • Enter your password and click Sign-in
  5. Click on Inbox or any of your other folders to read or reply to your email messages.

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