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MSN Explorer Sign-in Changes

MSN Explorer Sign-in Changes
Why did I receive an email from MSN about changes to my MSN Explorer sign-in experience?

Changes are coming to the way that you sign into MSN Explorer. In order to better protect your account from malicious activity, Microsoft is updating the way that you sign into our services. Your MSN Welcome screen will look the same until you click on your user name. At that point, you will see a sign in screen that looks more like a web page. As with all new Microsoft Account screens, you will no longer have the option to save your password.

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When will this change take effect?

We will start rolling out a new version of MSN Explorer towards the end of July. This update will be sent out in stages with the majority of customers being updated by mid-September.

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If I don’t like the changes, can I still use my current version of MSN Explorer?

No. Once this change completes, previous versions of MSN Explorer will no longer work.

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What do I need to do to get ready for this change?

This depends upon the operating system (OS) you are currently using. See below for instructions specific to your OS:

I am using one of the following operating systems: Windows XP Service Pack 3, Windows Vista, Windows 7 or Windows 8:

  1. You will need to know the password for your MSN account. To verify your password, using a browser other than MSN Explorer (such as Internet Explorer or Firefox), go to https://login.live.com and enter your email address and password. If you have forgotten your password, click the link for “Can’t access your account” and follow the prompts.
  2. Verify that you are running MSN 10.5 by doing the following:
    1. Launch MSN Explorer
    2. Click Help & Settings
    3. Click on About MSN
    4. If the Version shown starts with 10.50, you can install the update by going to http://membercenter.msn.com and clicking the Download Now link.
  3. If you are not running MSN Explorer version 10.5, there may be a problem with the automatic update process, and you may not get upgraded to the new version when it comes out. To fix this issue, you should uninstall your current version and install MSN 10.5.
    1. How do I get version 10.5?
      1. If you are connecting to MSN using a dial-up connection, go to https://cdorder.msn.com and order a CD.
      2. If you are connecting to MSN using a broadband connection, go to http://membercenter.msn.com and click the Download Now link.
    2. How do I back up my MSN email before I uninstall my current version?
      1. Sign in to MSN with the account that has the e-mail you want to back up.
      2. On the Help & Settings menu, click Settings.
      3. Click Change your E-mail Settings.
      4. Click Import or Export e-mail, copy e-mail, or import contacts.
      5. Click Copy E-mail, and then click Next.
      6. Select Save your MSN e-mail stored on this computer.
      7. The Save As dialog box will show a default location of: C:\Documents and Settings\ [user name] \My Documents. This is where your e-mail will be saved; don’t change this location.
      8. Click Next, and then click Done.
    3. How do I uninstall my current version of MSN Explorer?
      1. Note: If you are using MSN for your dial-up Internet access, do not uninstall MSN Explorer until you have ordered and received an MSN 10.5 CD or you have downloaded the MSN setup file from http://membercenter.msn.com. Once you uninstall MSN Explorer, you will no longer have access to the Internet.
      2. Windows Vista/Windows7/Windows 8
        1. Exit all programs that are running.
        2. Click Start, and then click Control Panel.
        3. In Control Panel, click Programs and Features.
        4. Select MSN and right-click
        5. Click Uninstall/Change
        6. Click Remove MSN and click Next
        7. If you are prompted to confirm that you want to remove the program, click OK.
      3. Windows XP
        1. Exit all programs that are running.
        2. Click Start, and then click Control Panel.
        3. Click Add or Remove Programs.
        4. Select MSN and click Change/Remove
        5. Click Remove MSN and click Next
        6. If you are prompted to confirm that you want to remove the program, click OK.
    4. How do I install MSN 10.5?
      1. If you have an MSN 10.5 CD, simply insert the CD and follow the setup instructions.
      2. If you downloaded the setup file from http://membercenter.msn.com, go to the location where you saved the file and double-click the msnsusii.exe file.

I am using one of the following operating systems: Windows XP (no service pack), Windows XP Service Pack 1, or Windows XP Service Pack 2

  1. The latest version of MSN Explorer requires a minimum OS of Windows XP Service Pack 3. To upgrade to this version, visit this page to review your options: http://technet.microsoft.com/en-us/windows/0a5b9b10-17e3-40d9-8d3c-0077c953a761.aspx
  2. Once you have upgraded to Windows XP Service Pack 3, follow the information listed above for I am using one of the following operating systems: Windows XP Service Pack 3, Windows Vista, Windows 7 or Windows 8

I am using one of the following operating systems: Windows 98, Windows ME, Windows NT, or Windows 2000

  1. The latest version of MSN Explorer requires Windows XP Service Pack 3, Windows Vista, Windows 7 or Windows 8.
  2. What does this mean for me?
    1. If you wish to continue using MSN Explorer, you will need to upgrade to a supported operating system. To verify if your current computer meets the system requirements for Windows 7 or Windows 8, click the below:
      1. Windows 7: http://windows.microsoft.com/en-us/windows/downloads/upgrade-advisor
      2. Windows 8: http://windows.microsoft.com/en-us/windows-8/upgrade-to-windows-8
    2. Where can I buy an updated version of Windows?
      1. http://www.microsoftstore.com
      2. http://www.amazon.com
      3. Local computer store
  3. I cannot upgrade to a new operating system at this time. If I cancel my MSN subscription, what happens to my email and favorites?
    1. Your MSN email account will be converted to a "free" Microsoft email account. You will access email by going to https://outlook.com rather than using the MSN Butterfly. You will need to sign into your account every 270 days to keep the account active.
    2. If you have emails stored locally in MSN Explorer (under Folders on My Computer) you should move them to the server prior to canceling your account. Once your account has been canceled, you will be unable to sign into MSN Explorer and will lose access to these emails.
      1. To back up your emails to the server, follow these instructions:
        1. Launch the MSN Butterfly and sign-in.
        2. Click on the Mail & More button in the navigation bar.
        3. Click on a folder under the Folders on My Computer section in the left pane.
        4. Choose the emails to save by using the individual check boxes. To select all the emails at once, click the link at the top of the check box column.
        5. Click the Put in Folder button (folder icon with arrow moving towards the outside of the folder) and select a destination folder located under the Folders on MSN section.
        6. Repeat steps 2-5 for each folder under the Folders on My Computer section.
        7. Perform the above steps for each MSN Premium and Windows User account as needed.
        8. Please note that the upload time for your emails saved under "Folders on My Computer" back to the MSN server will depend on your connection speed.
    3. In order to use your Favorites in another browser, you will need to copy the URLs (they look like http://www.msn.com) and recreate them in the new browser.

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Are there any other changes that will affect me?

As part of the security changes, we are enhancing our anti-phishing capabilities by adding McAfee® SiteAdvisor® technology to MSN Explorer. SiteAdvisor technology provides ratings for websites that you visit and alerts you if that site is considered to be dangerous. Each day, thousands of times a day, McAfee visits websites and tests them for a comprehensive set of security threats. From annoying pop-ups to back door Trojans that can steal your identity, they find the danger zones before you stumble on them.

McAfee and SiteAdvisor are trademarks or registered trademarks of McAfee, Inc.

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