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Email Update FAQ

Why is the DAV protocol shutting down September 1, 2009?

DAV is an older protocol that will be replaced by the DeltaSync protocol, which is able to efficiently handle the requirements of today's e-mail usage.

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What is DAV?

The DAV protocol is used to send/receive e-mail from the Hotmail service via the Internet. This protocol is used by all MSN client versions below 9.6.

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How do I know which MSN Client I am currently using to view my e-mail?

Click on Help & Settings and then About MSN. If these options are not available, click on More Choices and About MSN Explorer. The MSN Client version is located at the top of the displayed window and will be similar to 0.00.0000.0000.

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I am using a version of the MSN Explorer Client that is older than 9.6. How do I upgrade my client?

The MSN Explorer Client installer is available for download from (requires additional downloads during installation) or order a CD via (does not require additional downloads). For a step by step video, click here.

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Will locally stored emails on my pc be transferred to the new MSN Explorer Client?

Yes, if you are using version 9 of the MSN Explorer Client. No, if you are using MSN Explorer Client version 8 or lower.

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How do I save all of my MSN Explorer Client locally stored e-mails if I'm using version 8 or lower?

Launch the MSN Explorer Client and sign in.

  1. Click on the E-mail or Mail & More button in the navigation bar.
  2. Click on a folder under the Folders on My Computer section in the left pane.
  3. Choose the e-mails to save by using the individual check boxes. To select all the emails at once, click the link at the top of the check box column.
  4. Click the Put in Folder button (folder icon with arrow moving towards the outside of the folder) and select a destination folder located under the Folders on MSN section.
  5. Repeat steps 2-5 for each folder under Folders on My Computer section.
  6. Perform the above steps for each MSN Explorer Client and windows user account as needed.
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When I try to install the latest MSN Explorer Client via, a message is displayed saying that the software is already installed. What should I do now?

  1. Go to Control Panel > Add/Remove Programs (Vista: Programs and Features) and click the Remove button for the MSN program (Vista: double-click on the MSN icon).
  2. Select Remove MSN and click Yes if prompted to confirm.
  3. Restart your machine after the MSN Explorer Client has been uninstalled, and then install MSN using either the downloaded msnsusii.exe or an MSN 9.6 CD. (available from

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My computer does not meet the MSN Explorer Client version 9.6 system requirements. What other options do I have?

  • POP3 in Outlook Express (Windows 98, Windows ME, Windows 2000 and Windows XP)
  • POP3 in Outlook 2002 or newer (included with some versions of Office)

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What is POP3?

POP3 is one of the most common mail protocols used to send/receive e-mail.

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What will my experience be like if I switch to POP3?

Reading, replying, forwarding, etc. of messages via the POP3 application will not be reflected in Hotmail. Also, only e-mails located in your Hotmail inbox will be downloaded to the POP3 client, so any e-mails stored or filtered to other folders will not be displayed.

To set up POP3 in Outlook 2002:

  1. In Outlook 2002, click on the Tools menu and then click E-Mail Accounts
  2. Choose Add a new e-mail account and then click Next
  3. In the Server Type box, select POP3
  4. In the Internet E-mail Settings (POP3) box, type your Hotmail account information:
    Under User Information:
    1. In the Your Name field, type your name
    2. In the E-Mail Address field, type your Microsoft account (e.g.

    Under Server Information:
    1. In the Incoming mail server (POP3) field, type
    2. In the Outgoing mail server (SMTP) field, type

    Under Logon Information:
    1. In the User Name field, type your Microsoft account (e.g.
    2. In the Password field, type your password

    Click More Settings
  5. In the More Settings box,
    Select the Outgoing Server tab
    1. Check the box next to My outgoing server (SMTP) requires authentication
    1. Check the box next to Use same settings as my incoming mail server

    Select the Advanced tab
    Under Incoming Server (POP3)
    1. Check the box for This server requires an encrypted connection (SSL).
    2. The port number in the Incoming Server (POP3) field should automatically change from 110 to 995. If it doesn’t, make sure the port number is set to 995.

    Under Outgoing Server (SMTP),
    1. Check the box next to This server requires an encrypted connection (SSL)
    2. In the Outgoing Server (SMTP) field, enter port 25 or 587

    If you'd like to keep a copy of your email messages on the Mail server, check the box next to "Leave a copy of messages on the server" on the Advanced Tab. If you want to delete your messages from the Mail server after viewing them in Outlook, don't check the box.
    Click OK
  6. Click Test Account Settings to make sure the information was entered correctly. If the test fails, please check the fields entered in step 4.
  7. When the test finishes successfully, click Next to see the Congratulations! Box. Click Finish.

To set up POP3 in Outlook Express:

  1. In Outlook Express, click the Tools menu, and then click Accounts.
  2. Click Add, and then click Mail.
  3. Type your name, and then click Next.
  4. Type your full Windows Live Hotmail e-mail address, and then click Next.
  5. Enter the following information, and then click Next:
    In the My incoming mail server is a drop-down, select POP3.
    In the Incoming mail (POP3, IMAP, or HTTP) server box, type
    In the Outgoing mail (SMTP) server box, type
    Click Next.
  6. Type the account name and the password for your Windows Live Hotmail account. Clear the Remember password check box unless you're the only person with access to the computer.
    Note: Do not check the box for Log on using Secure Password Authentication (SPA).
    Click Next.
  7. Click Finish.
  8. In the Internet Accounts window, click the Mail tab, click the Windows Live Hotmail account that you added, and then click Properties.
  9. Click the Advanced tab, and under Server Port Numbers, enter the following information, and then click OK:
    In the Outgoing mail (SMTP) box, type 25.
    In the Incoming mail (POP3) box, type 995.
    Under both Outgoing mail (SMTP) and Incoming mail (POP3), select the This server requires a secure connection (SSL) check box.
    If you'd like to keep a copy of your email messages on the Mail server, check the box next to "Leave a copy of messages on the server" on the Advanced Tab. If you want to delete your messages from the Mail server after viewing them in Outlook, don't check the box.
    Click OK.
  10. Click Close.
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What will happen after September 1, 2009, if my MSN client version is below 9.6 and I do nothing ?

The MSN Explorer Client will stop sending/receiving e-mail. However, you will be able to access all locally stored e-mails and access your email through the Hotmail web site

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